General sales conditions
Contact - Client services
Tel: +32 479644899
These General Sales Conditions (GSC) rule the sales of products done on the Internet web site www.topcultures.com and the customers. Any order by the customer implies his adhesion without any reservation whatsoever to the GSC. The GSC are the only applicable to the relations of TopCultures with its customer, to the exclusion of any document emanating from the customer. Derogation from the GSC can only take place via a written agreement duly executed by TopCultures.
Warranties and Representations of the customer
The customer warrants and represents to TopCultures that he is major of age and has full legal competence to commit himself with regards to these GSC. The customer warrants and represents to TopCultures that the acquisition of products is unrelated to any professional activity and is exclusively destined to private usage.
The orders can be done only via the site www.topcultures.com by following the procedure as indicated. The order is binding as soon as the customer confirms his order by clicking on the button "Confirm order". Once the order confirmed, the customer shall receive an email confirmation meaning acceptation of the order by TopCultures. However TopCultures reserves the right to annul or not to confirm an order in case of lack of payment of the order, insolvency of the customer or previous payment default.
The price of the products published on the site www.TopCultures.com is to be read in Euro, all costs and taxes included, to the exclusion of customs and importation costs for deliveries outside of the European Union. The payment is made online with Paypal or with European transfer to our bank account at KBC with IBAN=BE70733018371325 and BIC=KREDBEBB.
The usual dispatch time for the products by TopCultures is of two business days from reception of the payment by TopCultures. Orders will be delivered by Prior Mail. The exact delivery date cannot be guaranteed in advance and depends on destination country, but usually take two to five business days. However, in case of unavailability of the product in the stock, or in case of delay of payment, TopCultures reserves the right to delay the delivery. In case of long duration unavailability, TopCultures will update the customer, who will then have the right to cancel his order.
In accordance with the Belgian Act on Commercial Practices and Consumer Information and Protection, the customer has the right to inform TopCultures that he renounces to the acquisition, without any penalty and without any motive, within seven business days from the day after delivery. In this case, the customer will have to return to his cost to TopCultures the unopened and undamaged products. Within thirty 30 days of the reception, TopCultures shall reimburse the full price of the product, including package and delivery costs. After this delay of seven 7 business days, the delivery of the product shall be considered as satisfactory and, except latent defects of the product, no claim may be addressed to TopCultures.
TopCultures disclaims any liability in cases of force majeure, including a stocks rupture, act of state, strikes or if the information supplied by the customer is incorrect or incomplete. The products are in conformity with Belgian and European regulatory requirements. TopCultures cannot be held liable for the non-conformity of the products to the regulatory requirements or legislation of other countries. Customers receiving our tempeh starter are responsible for their safe storage, handling and use. TopCultures cannot consider claims or accept responsibility for damages or injuries resulting from the use of its tempeh starter.
Food safety of raw tempeh
Raw tempeh is intended to be cooked to an internal temperature of minimum 80°C (176°F) for a minimum period of 60 seconds. After handling raw tempeh you should wash your hands and all surfaces, cutting boards, knives and utensils with soap and hot water. Tempeh manufacturers that sell raw tempeh must inform their clients about above safety measures, for example by mentioning it on the label.
Property Transfer Reservation
The transfer of property of the products is subordinated to the full payment, without reservations, of the price including delivery costs, being understood that the customer supports nevertheless the risks of damage to and by the products during transportation.
Information Available on the Site www.TopCultures.com
Despite the best efforts of TopCultures, inexact information, incorrect information or omissions may appear in updating the information presented on the site www.TopCultures.com. TopCultures cannot be held liable for these inexact or incorrect information or omission, including the case where the price on the site is clearly wrong.
TopCultures commits to handling the data provided by the client on the site www.TopCultures.com according to the applicable legislation, and more particularly the Belgian Act of December 8th, 1992 on the protection of privacy. The client's data may be used by TopCultures to send them commercial offers or information on its products, but will not be transferred to third parties. In conformity with the legislation, the client has the right to access, rectify the information or request its suppression with regards to his personal data. This right can be exercise by taking up contact with TopCultures.
The trademarks, names, logos, packages and composition of the products, whether they be registered or not, are the intellectual property of TopCultures, and the client is only authorized to use them to private ends. Any partial or full reproduction of the site, and of any text or image appearing on the site, is strictly forbidden.
Any litigation that may not have been solved amicably shall be definitively decided by the Commerce Tribunal of Turnhout, in Dutch. The Belgian law shall be the sole law applicable.